Start by listening
Ask which communication method works best for the individual. Avoid assumptions about hearing, vision, language or understanding. Give people time to express themselves and respect the choices they make.
Make the message clear
Use plain language, organize important information and avoid unnecessary jargon. Written follow-up, suitable captions or another format may be helpful, depending on the person and context.
Respect is part of access
Speak directly to the person, rather than only to someone accompanying them. Check understanding respectfully, and ask permission before offering assistance or sharing personal details.
Consider the environment
Noise, lighting, distance and the layout of a shared space may affect communication. Small, thoughtful adjustments can make a conversation more comfortable and accessible.
General educational information only. This resource is not medical advice or an individual assessment.